Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the order number or proof of purchase.
How to start a return
- Email us at kridhadecor0225@gmail.com within 30 days of delivery with your order number and the reason for the return. For damaged items, please include photos.
- We will review your request and reply by email.
- Once your return is accepted, we will email you the return address and instructions. Please do not send anything back before you receive them. Items sent back without an accepted return request will not be accepted.
You are responsible for the cost of return postage, unless the item arrived damaged or is the wrong item.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and the packaging. We will make it right with a replacement or a refund. Because our products are handmade, small variations in colour, finish and detail are normal and are not defects.
Non-returnable items
- Custom or personalised orders
- Sale or clearance items
- Gift cards
- Items marked "Non-Returnable" on the product page
Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return the one you have, and once the return is accepted, place a new order for the item you want.
Refunds
We will notify you by email once we have received and inspected your return, and tell you whether the refund is approved. If approved, the refund is sent to your original payment method (PayPal) within 10 business days. Your bank or PayPal may take a little longer to show it. Shipping charges and import duties or taxes paid to customs are not refunded unless the return is due to our error.
If more than 15 business days have passed since your return was approved, please contact us at kridhadecor0225@gmail.com.
Your legal rights
This policy does not affect any rights you have under the consumer laws of your country.
Contact us
Email: kridhadecor0225@gmail.com
